A whole team on one bot
Invite operators with a one-time link. Remove them in two taps, and their customers return to the team.
Telegram customer support for teamsOne Telegram bot. Your team answers.
Customers write to your Telegram bot. Every message reaches your team in their own Telegram, and a real person answers it. The reply comes from the bot, so personal accounts stay private.
Real people answer
No app to install
Message text never stored
0
Shop botbot
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Maglead collects every customer message in one place, right inside Telegram. You keep your own bot and your own brand. Each message goes to a person on your team, and their answer goes back to the customer from the bot. Customers never see anyone's personal account.
How it works
Three steps. Two minutes.
No code, no dashboard to learn and nothing to install. If you can send a message in Telegram, you can run a support team with Maglead.
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Step 1
Create a bot
Open @BotFather, send
/newbotand copy the token it gives you. Already have a bot? Use that one. -
Step 2
Connect it
Send the token to @magleadbot. The message with the token is deleted right away and the token is stored encrypted.
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Step 3
Answer customers
Press Start in your bot. Customer messages now come to you. Reply to one, and the answer goes out from the bot.
Features
What your team gets. All inside Telegram.
Only what a team needs to answer customers. No new app and no long setup.
No double replies
The operator who answers first takes the customer, and the others see who took it. The owner always sees everything.
Group mode with topics
Prefer a shared group? Each customer gets their own forum topic, and notes starting with // stay inside the team.
Quick replies
Save answers you send often. Send them with a short command that appears in your Telegram menu.
Broadcasts
Send news or an offer to every customer at once, with a preview first and a safe pace that Telegram accepts.
Speaks your customer's language
Offer English, Russian or Uzbek. Customers pick a language once, and the welcome follows their choice.
Privacy
We do not keep your messages.
Maglead passes messages between your customers and your team. The text of a message is never saved anywhere, so there is nothing that could leak.
- TextThe text of your messages is never written to our database. Only message IDs are kept, so a reply finds its way back.
- TokensBot tokens are encrypted with AES-256-GCM. The message you sent the token in is deleted at once.
- TeamReplies are sent in the bot's name. Customers never see an operator's personal account.
- LeavingDelete your account any time, and everything linked to it is removed. A disconnected bot is erased after 30 days.
Pricing
Free to start. Pro when you need more.
The Free plan has no time limit. Pro costs $3 a month, and you can try it free for 7 days without a card.
Free
$0forever
For trying Maglead and for small shops.
- Up to 3 bots
- You and 1 operator per bot
- 5 quick replies per bot
- 1 broadcast a week per bot
- A short Maglead line under the welcome
Pro
7 days free$3a month
For teams that answer customers every day.
- 5 bots, each extra bot $1 a month
- Up to 10 operators per bot
- Up to 50 quick replies per bot
- Up to 7 broadcasts a week per bot
- No Maglead line
1 month
$3$3 a month3 monthssave 10%
$8$2.67 a month6 monthssave 15%
$15$2.50 a month12 monthssave 20%
$29$2.42 a month
FAQ
Common questions
What is Maglead?
Maglead is a support desk that runs inside Telegram. You connect your own Telegram bot, customers write to it, and your team answers from Telegram. Every answer is sent in the bot's name, so personal accounts stay private.
How can several operators answer customers from one Telegram bot?
Connect the bot to Maglead and invite your team with a one-time link. Customer messages reach the operators in Telegram, the first to reply takes the customer, and the answer goes out from the bot.
Do I need to install anything or write code?
No. Create a bot in @BotFather, send its token to @magleadbot and press Start in your bot. It takes about two minutes.
Can I use a bot I already have?
Yes. Open @BotFather, send /mybots, pick your bot, tap API Token and send that token to @magleadbot.
Does Maglead read or store my messages?
No. Maglead never stores the text of messages between you and your customers. It keeps only message IDs, so a reply can find its way back, and simple counters. Bot tokens are encrypted.
Can a Telegram bot answer customers automatically?
Partly. Maglead sends your welcome message by itself when a customer presses Start, and quick replies send a saved answer with one command. The questions themselves are answered by people on your team, so customers get real answers.
How much does Maglead cost?
The Free plan costs nothing and has no time limit. Pro costs $3 a month for 5 bots, and each extra bot adds $1 a month. Paying for 3, 6 or 12 months saves up to 20%, and there is a 7-day free trial without a card.
What happens when Pro ends?
The account moves to Free. Nothing is deleted. Anything above the Free limits is paused until you upgrade again.
Answer your customers together.
Connect your bot in two minutes. Free to start, no card needed.